How to Fix “Sorry, we were unable to log you in” in Overwatch 2

Are you getting a “Sorry, we were unable to log you in. Please try again later.” error code in Overwatch 2?

The error message happens when you’re trying to log in to the game but failed.

Overwatch 2 was released on October 4, 2022.

Since its release, the game has had multiple known issues.

Some of the known issues are server disconnection, cosmetics, items, currency not showing up, and others.

In this guide, you’ll learn what the “Sorry, we were unable to log you in” error code means in Overwatch 2 and how to fix it.

What does “Sorry, we were unable to log you in” mean in Overwatch 2?

“Sorry, we were unable to log you in” in Overwatch 2 means that the game is experiencing server issues.

This is a known issue and Blizzard is working on a fix to stabilize their servers.

You can check the server status by visiting @PlayOverwatch on Twitter and the official Blizzard forum.

In addition, as of early October, Overwatch 2 is experiencing a DDoS attack that affects its servers.

Hence, many users are complaining about connection issues.

“@BlizzardCS. I can’t log in to the game anymore. I’m waiting in the queue for several minutes and then I get the message: “Sorry, we were unable to log you in”. I was playing today and now I get this error message. Please help”.

“@BlizzardCS. I kept trying to log in to Overwatch 2. I played yesterday but tried to log in today and got stuck at the same number of players “ahead of me” in the queue, then it says “Sorry, we were unable to log you in”. Time out communicating with http://battle.net services.”

How to fix error code “Sorry, we were unable to log you in” in Overwatch 2

To fix the error code “Sorry, we were unable to log you in” in Overwatch 2, you can try changing your region or scanning and repairing the game.

Otherwise, you need to wait for a few hours before trying again or contact Blizzard support for help.

Fix 1: Change your region

1. Exit Overwatch 2.
2. Launch Battle.net and select “Overwatch 2”.
3. Click on the globe icon.
4. Change your region to another one (e.g. from the Americas to Asia).
5. Launch Overwatch 2.

Fix 2: Scan and repair

1. Launch Battle.net and select “Overwatch 2”.
2. Click on the gear icon next to the play button.
3. Select “Scan and repair”.
4. Select “Begin scan”.
5. Launch Overwatch 2.

Fix 3: Contact Blizzard support

1. Go to https://us.battle.net/support/en/games/overwatch.
2. Select the “Technical” option.
3. Click on the “Contact Support” button.
4. Include a description of your issue.
5. Select “I still need help”.
6. Select “Technical” > Your platform > Can’t connect > Contact Us.
7. Log in to your Battle.net account to submit a web ticket.

Further reading

How to Fix Watchpoint Pack Not Working in Overwatch 2

How to Fix Overwatch 2 Account Wiped or Lost Progress

How to Fix Error Code BC-153 in Overwatch 2