Ethan Carter
On Monday evening, Microsoft announced its efforts to resolve the issues impacting Outlook, Exchange Online, and various Microsoft 365 business services that experienced significant downtime on August 31.
The official Microsoft 365 status account provided an update on X, stating, “We are actively deploying mitigation measures across the affected environment, and users should start noticing a gradual improvement in mail flow.” Additionally, they mentioned, “We are also rebooting specific sections of the affected infrastructure to facilitate recovery of the downstream scenarios.”
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The phrase “gradual recovery to mail flow” left some Microsoft users wanting more clarity on the timeline. Responses to the update included requests for specific recovery times.
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“What is the estimated time for full recovery? The Admin Center provides vague information as well,” questioned one user. Another user noted that some of their emails were beginning to arrive “slowly.”
The disruptions started at the beginning of the workday on Monday, when numerous Microsoft users reported on platforms like Downdetector that they were unable to access their Outlook email. Additional issues related to other applications and login difficulties were also reported, alongside problems with Microsoft Exchange Online, which is described as “a cloud-based messaging platform that provides email, calendar, contacts, and tasks.”
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