How to Fix “There was a problem validating your EA Play” in FIFA 23

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Are you getting an EA Play validation problem in FIFA 23?

Here’s the full error message, “There was a problem validating your EA Play subscription status, please try again“.

The error message happens when you try to launch the game on next-gen Xbox.

In this guide, you’ll learn why you’re getting the EA Play validation error in FIFA 23 and how to fix it.

Why am I getting an EA Play validation error in FIFA 23?

You’re getting the EA Play validation error in FIFA 23 because of a bug/glitch with the game.

The issue is currently under investigation by EA games.

This is according to an EA community manager in the forums.

The bug is still under investigation and the EA team is working on a fix.

Many users are complaining about it on Twitter.

Here’s a tweet by Andreas, “There are a lot of players that can’t play the Fifa 23 trial on next Gen Xbox as there is an error with validating the EA Play membership”.

And another tweet, “I cannot play the FIFA 23 trial due to an error regarding validating my EA play subscription which is not the case. My username on Xbox is JinPortokali, you can obviously check my subscription, but mostly I’d like some enlightenment to my problem as soon as possible”.

How to Fix “There was a problem validating your EA Play” in FIFA 23

Go onto the game card & select “manage game and add-ons”.
Then go to “saved data”.
Don’t click delete all, go onto the file with your Xbox id on it and click “delete everywhere”.

— feyzo (@fezbjjjjj) September 26, 2022

To fix “There was a problem validating your EA Play subscription status” in FIFA 23, you need to select “Delete everywhere” via the file with your Xbox ID.

After that, re-launch FIFA 23 and you shouldn’t encounter an error.

Here’s how to do this in 5 simple steps:

Go into the game card.
Select “manage game and add-ons”.
Go to “saved data”.
Go to the file with your Xbox ID.
Select “delete everywhere”.

Many users on Twitter claimed that this fixed the validation error in FIFA 23.

Here’s another fix mentioned by @VOIIIXl on Twitter, “Press start on Fifa 23 > manage game and add ons > go to saved data > delete your profile one > then do reserved space”.

Followed by, “It’s important to delete them individually, profile first, then reserved, from everywhere”.

If all else fails, you need to wait until the EA team fixes the bug.

This can take anywhere from a few hours to a few days.

You can also contact EA support here: https://help.ea.com/en/fifa/fifa-23/.