David Bridges
Some Samsung Galaxy S23 customers have been dealing with points with their cellphone ever since Samsung launched its new replace final week.
The One UI 6.1 replace got here to the newer Samsung Galaxy S24 fashions earlier this 12 months seemingly with out a hitch. But, as soon as this AI-filled replace was rolled out to the older gadgets on March 28, customers started experiencing points the place the touchscreen show was being unresponsive.
Is your Samsung Galaxy sequence cellphone unresponsive at instances? You are not the one one.
Samsung has now responded to the problem, offering context on the reason for the issue. The corporate has additionally issued a brief repair for the touchscreen problem and can quickly roll out an replace addressing it.
Samsung factors blame at Google
Android information outlet Phandroid first observed an official Samsung assertion within the firm’s Korean group discussion board.
“Because of compatibility points with some Google app options (Uncover), the app developer is enhancing associated servers and apps,” reads a translation of Samsung’s assertion supplied by Google Translate. “You’ll be able to enhance the issue by quickly updating the Google app to the most recent model, deleting the app’s knowledge, after which restarting your cellphone.”
The difficulty doesn’t appear to be associated to new AI-focused options within the One UI 6.1 replace as some had speculated. Based on Samsung, the reason for the touchscreen points is Google Uncover, Google’s tailor-made information function. Samsung says Google is conscious of the issue and dealing on a repair.
Find out how to repair the problem
Samsung additionally supplied a brief answer for Galaxy customers who’re dealing with touchscreen points because of the Google Uncover bug. The corporate says customers have to obtain the most recent model of the Google app, then delete the app’s knowledge, and at last, restart the gadget.
The difficulty needs to be fastened, nonetheless, opening the Google app might as soon as once more trigger the touchscreen points. If that is the case, the person should undergo these steps once more.
Galaxy customers dealing with the problem can replace the Google app within the Google Play Retailer by trying to find the app earlier than tapping “Replace.” After the app is up to date, go to the Settings choice on Android, select Purposes, after which open the Google app. On that menu, faucet on Storage, adopted by the Delete knowledge “dustpan” icon. Subsequent, restart the gadget.
This could clear up the touchscreen downside for Samsung Galaxy S23 homeowners for now, a minimum of till a full-on repair is rolled out.
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Daniel Mercer
