Free Replacements for Philips Smart Lighting Hubs After Update

For the approximately 100 owners of the Philips Hue Bridge Pro who experienced device failures following a software update in June, there is encouraging news. As reported by Ars Technica, Philips acknowledged that a specific installation method for the firmware update caused some Bridge Pro devices to become inoperable. The company is offering free replacements for affected users, regardless of warranty status.

Reports began surfacing when users noticed their Bridge Pro devices were rendered useless after applying the 2071353020 firmware update released in June. Philips explained to Ars Technica that owners encountered this problem only if they followed a very particular update process. Specifically, users had to disable automatic updates, remain on an older firmware version for an extended period, and then manually install the update after keeping it stored on the Bridge device for more than 10 days. Philips confirmed that “fewer than 100 Philips Hue Bridge Pro devices have been impacted.”

Philips has stated that anyone affected can reach out to their support team to receive a replacement unit. Given the recent price increase for US customers, this gesture is appreciated. users will need to set up the new device from scratch, which may take time, especially since the Bridge Pro can connect with up to 150 lights and 50 accessories, along with configuring shortcuts and schedules. Philips has assured Ars Technica that they are actively rolling out an update designed to prevent other Bridge Pro devices from encountering similar issues in the future.