AWS Outage Disrupts Amazon Prime, Alexa, Snapchat, and More

At a glance

• Disruption Time: The issues began shortly after 3 a.m. ET.
• Services Affected: Major platforms like Amazon, Roblox, and Snapchat were impacted.
• Recovery Status: By 6 a.m. ET, services were reported to be recovering.
• Ongoing Investigation: AWS engineers identified the root cause around 5 a.m. ET.

Amazon services, including Prime and Alexa, as well as other internet services including Snapchat, Roblox, Lyft, and more appear to be disrupted, according to Downdetector.

The reported issues began shortly after 3 a.m. ET, according to Downdetector.

Amazon Web Services‘ status page first reported the issue at 3:11 a.m. ET. The page confirmed engineers were investigating the ongoing issue and had potentially identified the root cause as of 5 a.m. ET.

As of 6 a.m. ET, AWS reports services to be recovering, which is consistent with a drop of reported issues across impacted sites, per Downdetector.

Many sites and services rely on AWS to operate, which can cause a ripple effect across the internet when disrupted.

(Disclosure: Downdetector is owned by Ziff Davis, which also owns Mashable.)

Sites impacted by AWS outage

Here is a partial list of websites or services impacted by the AWS, according to Downdetector:

• Snapchat

• Amazon

• Roblox

• Robinhood

• Amazon Alexa

• Ring

• HBO Max

• Chime

• Venmo

• Lyft

• Prime Video

• Fortnite

• Disney+

• Hulu

• Roku

• Signal

• IMDb

• United Airlines

• Amazon Music

• Reddit

• Character.AI

• AT&T

• My Fitness Pal

• Steam

It’s important to note that not all services were knocked offline completely by the outage. Reddit for example, is reporting degraded performance as it deals with issues in “Reddit infrastructure.” The issues, while not explicitly tied to the AWS outage, were observed to be occurring at the same time.

Slack is also experiencing significant performance issues attributed to an “upstream provider,” but the service is still functioning Monday morning.

This is a developing story. More details will be provided as they become available.