Fixing Roblox Mobile Detection Issues on PC

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Key Points

Identification Issue: Roblox sometimes incorrectly identifies PCs with touchscreens as mobile devices.
UI Changes: When detected as mobile, Roblox disables PC features and prioritizes mobile user interface.
User Complaints: Many players have reported this glitch, and Roblox has not yet issued a fix.
Solution Guide: This guide provides methods to resolve the issue of Roblox thinking you are on a mobile device.

Does Roblox think that you’re playing on a mobile device instead of a PC?

Roblox mistakenly identifies PCs as mobile devices when they have touchscreens.

Even without active touch input, the client prioritizes mobile UI, disabling PC features.

Many users complained about the glitch online and Roblox is yet to fix it.

In this guide, you’ll learn how to fix the <b>Roblox</b> thinking that you’re on a mobile device but you’re on a PC/laptop issue.

How To Fix Roblox Thinks You’re On Mobile

Fix 1: Disable Windows Pen & Ink

Type “services” using the Windows Search bar and open it.
Scroll down, look for “Windows Pen & Ink”, and double-click it.
Change the “Startup type” to “Disabled”.
Select “Apply” and select “OK”.
Restart your PC.
Launch Roblox and try joining an experience!

Fix 2: Disable HID-compliant touch pad

Type “Device Manager” using the Windows Search bar and open it.
Expand “Human Interface Devices”.
Right-click “HID-compliant touch pad” and select “Disable device”.
Launch Roblox and try joining an experience!

Fix 3: Uninstall Roblox and install it from your browser

Search for “Installed Apps” using Windows Search and open it.
Search for “Roblox”, select the three dots, and select “Uninstall”.
Go to roblox.com/download and select “Download”.
Launch Roblox, log in, and try joining an experience!

Note: The Microsoft Store version of Roblox optimizes for hybrid touch devices, so you have to uninstall it and reinstall Roblox from the browser instead.